Privacy Policy

Last updated: September 2026

PharmaSys is a pharmacy management and business communication platform designed to help pharmacies manage operations, customers, inventory, sales, payments, records, and related communication services.

Information We Collect

Depending on how PharmaSys is used, we may process information such as:

  • Names and contact information
  • Phone numbers and WhatsApp identifiers
  • Messages sent to or from a business using PharmaSys
  • Customer and patient records entered by authorized users
  • Business, pharmacy, inventory, sales, payment, and supplier information
  • Account and authentication information
  • Technical information required to operate and secure the service

WhatsApp Data

When a pharmacy or business connects WhatsApp to PharmaSys, PharmaSys may receive and process WhatsApp-related information provided through the WhatsApp Business Platform, including phone numbers, contact names, message content, message identifiers, timestamps, and delivery or read status information.

This information is used to allow authorized business users to receive, view, respond to, manage, and maintain records of customer conversations through PharmaSys.

How We Use Information

We use information processed through PharmaSys to:

  • Provide and operate PharmaSys services
  • Enable business and customer communication
  • Manage pharmacy and business operations
  • Maintain transaction and operational records
  • Improve service reliability, security, and functionality
  • Prevent misuse, fraud, or unauthorized access
  • Comply with applicable legal and regulatory requirements

Data Sharing

PharmaSys does not sell personal information.

Information may be processed by service providers that are necessary to operate PharmaSys, such as hosting, messaging, email, calendar, communications, and infrastructure providers.

Where WhatsApp is used, information may also be processed through Meta's WhatsApp Business Platform in accordance with Meta's applicable terms and policies.

Data Security

We use reasonable technical and organizational safeguards intended to protect information from unauthorized access, disclosure, alteration, or loss.

Access to business information within PharmaSys is restricted to authorized users and organizations.

Data Retention

Information may be retained for as long as necessary to provide the service, maintain business records, comply with legal obligations, resolve disputes, and protect the security and integrity of the platform.

Data Deletion Requests

Users or customers may request deletion of eligible personal information by contacting us using the contact details below.

Certain records may need to be retained where required by law, accounting, regulatory, security, or legitimate business requirements.

Your Rights

Depending on applicable law, individuals may have rights regarding their personal information, including requesting access, correction, or deletion of their information.

Third-Party Services

PharmaSys may integrate with third-party services such as WhatsApp, Google, email providers, payment providers, hosting providers, or other business services.

These third parties may process information according to their own privacy policies and terms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page with a revised effective date.

Contact Us

For privacy questions, requests, or concerns regarding PharmaSys, contact:

PharmaSys
Email: [email protected]
Kenya